Privacy Policy

1. Information We Collect

We collect information that is necessary to provide and improve our Services, process payments, and communicate with you. The types of information we collect include:

1.1. Personal Information You Provide to Us

This is information you voluntarily give us when you register for an account, place an order, or contact support. It includes:

• Contact Details: Your name, email address, physical address, and phone number.
• Account Information: Your username and account settings.

1.2. Payment and Billing Information

When you purchase our Services, we collect payment information through our secure third-party payment processors (e.g., Stripe, PayPal). We do not store your full credit card number on our servers. We may retain limited details like the last four digits of your card and the expiration date for verification and billing management.

1.3. Automatically Collected Information

When you use our Services, we automatically log certain information, including:

• Usage Data: Your IP address, browser type, operating system, and the pages you visit on our site.
• Cookies and Similar Technologies: We use cookies to operate and personalize our Services. For example, cookies help us remember your login status and preferences. Our use of cookies is detailed in Section 7 below.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Manage Services: To create your account, provide the hosting services you requested, and process payments.
• To Communicate With You: To send you important account notifications, invoices, technical notices, and support responses.
• For Security and Fraud Prevention: To protect our Services and our clients from fraudulent or illegal activity.
• To Improve Our Services: To analyze usage data and feedback to understand how we can enhance our offerings and user experience.
• For Marketing (with your consent): To send you promotional materials about new services or special offers. You can opt-out of these communications at any time.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With Service Providers: We share information with trusted third-party companies that help us operate our business, such as payment processors (Stripe, PayPal), data centers, and email delivery services. These providers are contractually obligated to protect your data and are not permitted to use it for their own purposes.
• For Legal Compliance: We may disclose your information if required by law, subpoena, or other legal process, or if we have a good faith belief that such disclosure is necessary to protect the rights, property, or safety of Arh24.com, our clients, or the public.
• For Domain Registration (ICANN): When you register a domain name, we are required by the Internet Corporation for Assigned Names and Numbers (ICANN) to share your contact information (name, address, email, phone number) with the domain registry and, in some cases, make it publicly available via the WHOIS database. We offer a WHOIS Privacy service to mask this information where permitted.
• Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the new owner.
• With Your Consent: We may share your information with other third parties with your explicit consent.

4. Data Security

We implement a variety of administrative, technical, and physical security measures to protect your personal information. These include SSL encryption for data transmission, firewalls, and secure server environments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active and for a reasonable period thereafter to comply with our legal obligations (e.g., for tax and accounting purposes), resolve disputes, and enforce our agreements. Anonymized usage data may be retained for longer periods for analytical purposes.

6. Your Data Protection Rights

You have certain rights regarding your personal information. Depending on your location, these may include the right to:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request that we correct any inaccurate or incomplete information.
• Erasure: Request that we delete your personal information, subject to our legal and contractual obligations.
• Object to Processing: Object to our processing of your data for marketing purposes.

You can manage most of your personal information directly through your client area. For other requests, please contact our support team.

7. Cookie Policy

We use cookies to make our website and services work better for you. Cookies are small text files stored on your device.

• Essential Cookies: These are necessary for the website to function, such as keeping you logged in and processing your orders in our shopping cart. You cannot opt-out of these.
• Analytics Cookies: These help us understand how visitors use our site so we can improve it. We use services like Google Analytics for this. This data is aggregated and anonymized.
• Functionality Cookies: These remember your preferences, like your language or currency choice.

You can manage your cookie preferences through your web browser's settings. Please note that disabling essential cookies may impact the functionality of our website and client portal.

8. International Data Transfers

Our Services are operated from Pakistan. If you are accessing our Services from outside Pakistan, your information may be transferred to, stored, and processed in Pakistan. We take appropriate measures to ensure your data is protected in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Arh24.com - Privacy Team
Email: privacy@arh24.com