Setting up your professional email address in a desktop client like Microsoft Outlook or Mozilla Thunderbird allows you to manage your emails more efficiently. This guide provides the general settings you will need. You can find your specific email server details in your Plesk control panel.
Required Information
Before you begin, you will need the following details from your Plesk panel (under Mail > your email address > 'Configuration Info' or similar):
- Your Full Email Address: e.g.,
info@yourdomain.com - Your Email Password: The password you set when creating the email account.
- Incoming Mail Server (IMAP/POP3): Usually
mail.yourdomain.com - Outgoing Mail Server (SMTP): Usually
mail.yourdomain.com
Recommended Server Settings (IMAP with SSL/TLS)
We strongly recommend using IMAP with SSL/TLS encryption for the best security and synchronization across all your devices.
- Protocol: IMAP
- Incoming Server:
mail.yourdomain.com - IMAP Port: 993
- Encryption Method: SSL/TLS
- Outgoing Server (SMTP):
mail.yourdomain.com - SMTP Port: 465 or 587
- Encryption Method: SSL/TLS (for port 465) or STARTTLS (for port 587)
- Authentication: Required for both incoming and outgoing mail. Use your full email address as the username and your email password.
General Setup Steps
- Open your email client (Outlook, Thunderbird, etc.).
- Go to File > Add Account (or a similar option).
- Choose "Manual setup" or "advanced options" if prompted. Do not use the automatic setup, as it may not find the correct settings.
- Select IMAP or POP3 as the account type. We recommend IMAP.
- Enter your name, full email address, and all the server settings (incoming/outgoing server, ports, encryption) as listed above.
- For the username, always enter your full email address (e.g.,
info@yourdomain.com). - Ensure that "My outgoing server (SMTP) requires authentication" is checked and that it uses the same settings as your incoming mail server.
- Complete the setup wizard. Your client will test the settings and, if correct, will start downloading your emails.
IMAP vs. POP3: IMAP (Internet Message Access Protocol) syncs your emails with the server, so actions you take on one device (like deleting or moving an email) are reflected on all other devices. POP3 (Post Office Protocol 3) downloads emails to your device and often removes them from the server, which is less ideal for multi-device use.
If you encounter any issues, please double-check your password and server settings. If the problem persists, feel free to contact our support team.